bajaao.com

Extremely Poor Product Quality and After-Sales Support – A Customer’s Honest Experience with Bajaao

I’m writing this after months of silence and frustration from Bajaao, despite my repeated efforts to resolve a genuine manufacturing defect in a Bromo BAT 4MCE guitar I purchased through them.Within four months of careful indoor-only use, the guitar developed a severe bulge near the bridge, making it almost unplayable. Upon closer inspection, I found a rough, chipped, and unfinished wooden surface beneath the bridge plate — a clear structural defect from the factory, not an environmental issue.I immediately reported it to Bajaao with detailed photo and video evidence, even shipping the guitar back at my own cost (₹3,750). Their team kept dismissing it as an “environmental issue” without providing any proof, and later failed to respond for weeks despite promising escalation to their CEO and the manufacturer.The lack of accountability from Bajaao’s after-sales team, repeated delays, and refusal to provide a written diagnostic report reflect a complete failure in customer service and transparency. A retailer of this scale should stand by its customers — not deflect responsibility and ignore genuine warranty claims.If you’re considering buying from Bajaao, please be aware: 1. Their quality checks are superficial, focusing only on external appearance. 2. They deny legitimate warranty claims without investigation. 3. Their communication stops once you report an issue.I’ve now escalated the matter to the National Consumer Helpline and am pursuing formal action. It’s unfortunate that a platform once trusted by Indian musicians has fallen to this level of service.This review is not to defame but to alert fellow musicians to be cautious. Always research the brand and warranty process — I hope Bajaao chooses integrity over silence in the future.Order ID: 519977

Date of experience: Nov 05, 2025