I ordered a bench which though described the solid mango wood frame as being a grey wash all the photo images showed a more brown-grey tinge which my current mango wood dining table also displays.On receiving the bench, it was a definite grey solid colour which looked totally out of place and didnt 'tie in' with my existing furniture. I instantly felt the advertising was misrepresented. I emailed the company to start the returns process and received an email from the after sales representative. She asked the reason why I wasn't happy with the colour and if I could send a photo so she could look into it. You can guess what her verdict was; "you have received what the item describes and within the sales blurb about certain grains may differ in colour" the company could get away with basically misselling items. The real issue I had was the cost of returning the item. I was then told it would cost me £150 to have the item collected! This is more than half the cost of the bench. That was the policy.I looked at the returns policy online only to read that items which would be deemed a single person collection would cost £12, two person collection £49. I wasn't offered either of these options despite the fact I could lift the bench myself at a height of 5ft! I asked the aftersales lady why I was not offered either of the lower cost options to which I got no reply. Bearing in mind I paid £50 for delivery which took over 2 weeks to arrive, this service did include assembly but this wasn't carried out, I had to phone and rearrange someone to come back and assemble the following day which was an inconvenience. To top the lot off I saw the bench had been reduced by £35 within the two weeks I was waiting for it to be delivered.To say the very least, I will never buy from this company again.
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