I wish I had read the reviews about poor communication and slow dispatch before placing my order.Ordered 31.12.25 for estimated delivery 5 to 9.1.26.8.1.26.still not dispatched. Payment taken 2.1.26. No explanation. Queried this yesterday with Baker.Boxx via Etsy link. Had auto reply asking me to raise the query via contact form on supplied link, which didn’t take me to a contact form! Replied to auto reply with my query. No response to that after 24 hours. No chance now that my carefully chosen gift will arrive in the estimated time frame. Very poor communication and service. Edit. It seems a major reason for the poor service was a glitch between Etsy’s and the seller’s IT systems. Once baker.boxx realised what had happened, they really went the extra mile to put it right, cancelled the Etsy order, arranged a refund and sent out the baking kit direct themselves by Royal Mail.
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