Review Time
Great concept and the actual boxes are perfect for gifts. The customer service is so poor though. I guess they are a relatively small business, but have emailed multiple times, called, eventually managed to get a response after chasing on Instagram. One month the wrong product was sent - was told they would get back to me - never did. Money taken and no indication when the products are going to be sent. Such a shame as it could be an amazing business, but I can't keep chasing multiple times each month for answers. Plus it's a bit embarrassing to gift this and the wrong products sent or delayed.
Great concept and the actual boxes are perfect for gifts. The customer service is so poor though. I guess they are a relatively small business, but have emailed multiple times, called, eventually managed to get a response after chasing on Instagram. One month the wrong product was sent - was told they would get back to me - never did. Money taken and no indication when the products are going to be sent. Such a shame as it could be an amazing business, but I can't keep chasing multiple times each month for answers. Plus it's a bit embarrassing to gift this and the wrong products sent or delayed.
I received a bread subscription for Christmas 2024 and thoroughly enjoyed. One box arrived damaged and after contact with customer service they quickly sent a replacement. On Christmas 2025 I received a Trend boxx subscription. First bake (of spiced chocolate orange cake was great). Had an issue activating subscription but customer service quickly resolved. Highly recommend.
I received a 3 months subscription as a gift. The activation was relatively easy and I received the first box quickly.After this, the company proceeded to not send the other 2 boxes in my subscription until I emailed them to ask where my boxes were. Whenever I emailed, the company would quickly dispatch my items, but there was no acknowledgement or apology from the company. The content of the boxes is generally good, but there is something significantly wrong with their subscription and customer service.
I wish I had read the reviews about poor communication and slow dispatch before placing my order.Ordered 31.12.25 for estimated delivery 5 to 9.1.26.8.1.26.still not dispatched. Payment taken 2.1.26. No explanation. Queried this yesterday with Baker.Boxx via Etsy link. Had auto reply asking me to raise the query via contact form on supplied link, which didn’t take me to a contact form! Replied to auto reply with my query. No response to that after 24 hours. No chance now that my carefully chosen gift will arrive in the estimated time frame. Very poor communication and service. Edit. It seems a major reason for the poor service was a glitch between Etsy’s and the seller’s IT systems. Once baker.boxx realised what had happened, they really went the extra mile to put it right, cancelled the Etsy order, arranged a refund and sent out the baking kit direct themselves by Royal Mail.
Bought my daughter a 12 month subscription for Christmas last year. So far she has received 8/12 boxes, with some going missing despite never getting a tracking email to say they've even been posted. Every email is responded with they'll chase it up with IT and don't know why the boxes haven't been sent out. Yesterday I emailed them again to chase up another missing box. They didn't reply to my email, but I received a tracking email yesterday evening and a box arrived today. However it's a box she's already had an the recipe card has best before December 2025🙃 They've just panicked and sent an old issue out which is just rubbish.Since posting this review I've been emailed by the founder of the company who apologised and offered to renew her subscription for free. He explained that they are a very small company and are working on improving their communication and processes. As my daughter has really enjoyed the recieving the boxes and trying new and different recipes we are happy to do this and we look forward to a better experience this year.
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