We recently ordered a number of Ballard's Tuscan bookcase units in the Walnut finish. We are pleased with the units and would rate them as a four-star purchase, in terms of the quality and appearance of the units. Ballard's lack of any option to assist with the set-up of units for an additional fee significantly detracted from the experience, however. While the delivery people were pleasant and professional and placed the units where we asked them to, they were not able to assist in setting up the units, even when offered a fee. As a result, we will not order any items from Ballard again if they require any type of set-up. Unlike some other companies such as Pottery Barn, Ballard does not offer any optional White Glove Delivery service for an additional fee. I knew this when I ordered the bookcase units, but erroneously assumed that I could pay the delivery people to help me set up the bookcases (set up includes leveling the four screw-type feet on the bottom of each unit, so that all units match in height and angle; unpacking the shelves; installing shelf brackets; disposing of shelf wrapping, etc. ) The delivery people said that they would like to have done it, but were prohibited from doing so by Ballard).All of the set up is now done, and we are pleased with the units. But I'm not pleased that I had to spend four hours getting the bookcases set up and that Ballard offered no option to have that work done when the units were delivered. The whole process took a lot more time and effort than I had hoped that it would.
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Home furniture and home accessories including bed headboards, daybeds, kitchen islands, candle wall sconces, chair cushions, chandelier lamp shades, wooden bar stools, dining room tables and home office furniture.
