I would like to take you through the situtation I encountered when ordering an upholstered parsons chair with wheels. ---May 11,2024 Original order T7593730 Expected to ship 7/8/12024 ---June 22, 2024 Ballard advised of shipping delay to 8/25/2024---July 26, 2024 Received the chair earlier than revised ship date---July 26, 2024 Emailed Ballard advising upholstery not acceptable ---July 28, 2024 Email from Ballard offering three options: Discount of $93.34; Return for full refund; Exchange for new chair (keep old chair until new one arrives).---July 29,2024 Email to Ballard opting for Exchange for new chair.---July 29,2024 Email from Ballard with new order number (#X6542586) with ship date of 9/25/2024.---Sept 25, 2024 Email from Ballard; new ship date 10/15/2024.---Oct 16, 2024 Email from Ballard; new ship date 11/12/2024.---Dec 1, 2024 Call to Ballard asking why no chair and no updated status.---Dec 1, 2024 Email from Ballard...not sure of ship date; will advise.---Dec 12, 2024 Email from FragilePak advising chair was picked up from Ballard and would be delivered.---Dec 17, 2024 Email from FragilePak asking me to pick delivery date; date selected for Dec 20, 2024.---Dec 18, 2024 Call from Ballard Designs advising new ship date for chair was in February 2025. I explained FragilePak emails and that delivery was scheduled for Dec 20, 2024. Representative said she would check and call me back.---Dec 18, 2024 Second call from Ballard. They advised that "yes, chair will be delivered on Dec 20, 2024." On Decemer 20, 2024 the chair was delivered by FragilePak. We unpacked it. Guess what? There was a broken black plastic wheel on the front right leg of the chair. Obviously, couldn't sit on the chair. Pin for the wheel to be attached was still in the leg of the chair. So I exchanged the three black plastic wheels on the "new" chair with the four wheels on the "original" chair. So, now the chair was able to be used. Let me also say, that while the upholstery was better, the medallion on the "new" chair was not placed correctly. The medallion was not in the middle, but towards the bottom of the back of the chair as you faced it. Good grief, it's unexplainable as to why anyone would place the center medallion so it wasn't centered top to bottom and left to right. Never would I do business with Ballard again. High prices; low quality; and unacceptable customer service.
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Home furniture and home accessories including bed headboards, daybeds, kitchen islands, candle wall sconces, chair cushions, chandelier lamp shades, wooden bar stools, dining room tables and home office furniture.