Our company ordered a ballast in April 2022. Although the shipping label stated it was delivered, we never received it. After contacting support, they provided proof of delivery with a signature that did not belong to anyone in our company. They told us to deal with the shipping company. When I attempted to file a claim for the lost package, the required information from the shipper was unavailable to me. When I asked for this information, they said they needed to contact their manufacturer. Two months later, there was still no response or refund. The lack of apology or empathy from them was disappointing. If I could rate them lower, I would give them a zero for customer service.
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The BallastShop offers replacement lighting ballasts for use with fluorescent, HID, metal halide, circline, sign, emergency, and compact fluorescent bulbs, as well as LED retrofit bulbs and drivers.
