Extremely disappointing support experience. After waiting 9 days for a ballast, I realized I had ordered the wrong one and needed help finding the right one. When I called, I was informed that I could only reach tech support via email, as they operate remotely. It's frustrating to think that I would have to spend so much time going back and forth over email for assistance. It seems they rely solely on third parties without any direct employees. I chose not to return the incorrect part due to the cost and shipping issues, and ultimately decided to discard it. Many online businesses today seem to get away with this level of service.
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The BallastShop offers replacement lighting ballasts for use with fluorescent, HID, metal halide, circline, sign, emergency, and compact fluorescent bulbs, as well as LED retrofit bulbs and drivers.
