I purchased a tree and decorations during the Black Friday sales, spending nearly £1000. While all items were dispatched separately and arrived on time, one package never showed up. I reached out to customer service that evening to report that only 2 of the 3 parcels were delivered. It took 2 days for them to respond, telling me to just wait as they were sure it would arrive soon. After giving the delivery service a couple of working days to resolve the issue, I contacted customer service again for an update. It's nearly a week since the expected delivery, and the tracking number indicates that the delivery service has no information about the missing package. I've reached out to customer service twice now and have yet to receive any response. Overall, the products are nice, but the customer service has been extremely disappointing.
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