The product arrived on schedule, and everything was included without any missing parts. However, the instruction manual referred to a 'key' for tightening the stand. I found out online that this year’s model doesn’t require a 'key' as the stand is self-locking. Overall, it's a beautifully designed tree!
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Balsam Hill was founded in 2006 with the goal of creating the most realistic, highest-quality artificial Christmas trees for customers and businesses around the world. With a focus on quality and craftsmanship, our trees add the perfect finishing touch for families and communities to celebrate holiday joy together. After 19 years of growth, Balsam Hill’s product offering has expanded to include ornaments, holiday greenery, and seasonal décor, with owned and operated websites in the US, UK, Australia, Germany, France, and Canada.See more