We found a tree we loved and placed our order. Two days later, our order was canceled and refunded. It turned out the item was actually out of stock, which wasn't indicated on their website. We found another tree we liked and ordered it. It comes in three boxes, but only two arrived, even though the online status said the order was complete. When we called, we learned that part of our tree is on back order. How is that even possible? Now we have only part of a tree and no clear timeline for when the rest will arrive. This is absolutely frustrating. It seems it won't be here in time for Christmas either. We're very disappointed.
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Balsam Hill was founded in 2006 with the goal of creating the most realistic, highest-quality artificial Christmas trees for customers and businesses around the world. With a focus on quality and craftsmanship, our trees add the perfect finishing touch for families and communities to celebrate holiday joy together. After 19 years of growth, Balsam Hill’s product offering has expanded to include ornaments, holiday greenery, and seasonal décor, with owned and operated websites in the US, UK, Australia, Germany, France, and Canada.See more
