This has been the most frustrating shopping experience I've ever encountered. I purchased a tree in mid-November, a 15-foot model for $2,000 during a Black Friday sale. It took me five calls to the support team and over a month to receive my tree. When it finally arrived, I was sent the wrong one. I had ordered the tree with smart light technology but received the 'renew' version, which is $400 cheaper on their site. I contacted customer service again, and the representative insisted I received the right tree, claiming the labeling was 'incorrect.' I pointed out the obvious differences in the needles and the fact that the tree had manual lights, matching the cheaper version's description. I was told the renew version I ordered doesn't even exist. I offered to send links to both listings on their website that clearly show they do exist. After a lengthy discussion, I suggested keeping the cheaper tree if I was refunded the price difference. Instead, I was transferred to a supervisor who tried to convince me again that the tree I received was correct, explaining that they were transitioning all trees to this 'renew' version. When I questioned why there were still two separate listings with a significant price difference, I was told their system was 'catching up.' I even found other reviews online from customers who experienced the same issue. Since I couldn't get the $400 refund, I requested a full refund instead. I will never shop with this company again and will warn others to steer clear as well. For the price, this service is a huge disappointment.
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Balsam Hill was founded in 2006 with the goal of creating the most realistic, highest-quality artificial Christmas trees for customers and businesses around the world. With a focus on quality and craftsmanship, our trees add the perfect finishing touch for families and communities to celebrate holiday joy together. After 19 years of growth, Balsam Hill’s product offering has expanded to include ornaments, holiday greenery, and seasonal décor, with owned and operated websites in the US, UK, Australia, Germany, France, and Canada.See more
