Caution: It's important to note that not all samples in the 10-piece kit are available in unlit versions. I recently had a 10-minute conversation with a representative who informed me that the product page for each tree specifies whether they are unlit. However, the sample kit primarily includes trees that are lit, which wasn't clearly indicated on the order page. I selected 4 out of the 10 pieces in the sample kit, and unfortunately, none of those options are unlit! "Please be aware that not all trees, including the Noble Fir, are offered in unlit variations. The kit is designed to help you explore different branch types to find the best match for your needs." Why not allow customers to choose from the 25 trees available for sampling? Or provide separate kits for lit and unlit options? "Thank you for bringing this to our attention—I genuinely appreciate your direct feedback. You’re correct, the sample kit page does not adequately clarify that not all styles are available in unlit options, and I understand how this could lead to misplaced expectations." I hope the $19 I spent on these unhelpful samples doesn't deter potential customers.
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Balsam Hill was founded in 2006 with the goal of creating the most realistic, highest-quality artificial Christmas trees for customers and businesses around the world. With a focus on quality and craftsmanship, our trees add the perfect finishing touch for families and communities to celebrate holiday joy together. After 19 years of growth, Balsam Hill’s product offering has expanded to include ornaments, holiday greenery, and seasonal décor, with owned and operated websites in the US, UK, Australia, Germany, France, and Canada.See more
