Purchased a 6 ft tree for Christmas 2021, but the lights began to fail by Christmas 2023. After contacting the support team, they replaced the tree for Christmas 2024. Unfortunately, the lights started malfunctioning again by Christmas 2025. When we reached out, we were told the tree was out of warranty, as the warranty only covers from the original purchase date. Given that the tree is used for less than a month each year, the lights should have a longer lifespan.
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Balsam Hill was founded in 2006 with the goal of creating the most realistic, highest-quality artificial Christmas trees for customers and businesses around the world. With a focus on quality and craftsmanship, our trees add the perfect finishing touch for families and communities to celebrate holiday joy together. After 19 years of growth, Balsam Hill’s product offering has expanded to include ornaments, holiday greenery, and seasonal décor, with owned and operated websites in the US, UK, Australia, Germany, France, and Canada.See more
