Departure: Gatwick (England) - Check-in and ground staff were excellent, with no issues regarding luggage or queues. Flight was smooth and comfortable, with a fantastic captain. Aircraft was generally good, but cleanliness could use improvement. Cabin crew were mostly good, though some could enhance their attitude and friendliness. Return: Riga - Arrival involved a lengthy walk (about 27 minutes). Passport control and immigration were standard. Ground staff - Some appeared indifferent or rude, with one at baggage collection acting more like an authority figure than a helpful staff member. Other staff were fine. Facilities - Cleanliness needs attention, and café options were limited. Overall, there were positive aspects, such as a safe flight and competent staff at Gatwick, but areas like aircraft cleanliness and staff warmth in Riga need improvement.
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