balticborn.com

Horrible Customer Service

I’m sharing this so other customers clearly understand how Baltic Børn’s returns and store credit actually work. Most unfriendly customer service as well.After returning dresses, I requested a refund back to my original form of payment. This was refused, and I was issued store credit instead. I then spent months trying to find something I would genuinely want to purchase. Eventually, I felt pressured to buy something simply to avoid losing the credit.I had $192.06 in store credit and placed an order that included pajamas and a ring. The ring was later canceled because it was out of stock and never shipped. However, my store credit had already been applied to the entire checkout total, including shipping, taxes, and additional fees.When the ring was refunded, only the base item price was returned to store credit. None of the shipping, taxes, or fees were refunded — even though I never received the item. After keeping an $84 pajama set, my remaining store credit was only $85.39.Customer service confirmed this was intentional and “policy,” but this was not clearly disclosed during checkout and materially reduced the value of my original refund. The process was opaque, inflexible, and dismissive once concerns were raised.I’ll use the remaining credit and will not purchase from Baltic Børn EVER AGAIN. I recommend other customers read the return and store credit fine print very carefully before ordering.

Date of experience: Jan 24, 2026