I purchased a dress from Baltic Born well in advance for my best friend’s wedding. I had read and understood their return policy, so I knew this was a commitment purchase—but I felt confident spending the money because the dress initially fit perfectly and arrived looking beautiful.A week before the wedding, I followed the care instructions exactly: hand washed and air dried. When I went to put the dress on for final touches, the dress had shrunk, while the attached slip did not. The sleeves were noticeably shorter, and the fit was completely off. What had been a perfect dress was suddenly unwearable due to a clear quality issue.I immediately emailed and called, leaving multiple messages. I didn’t receive a response for three days—with the wedding rapidly approaching. To make matters worse, I am pregnant, so “just finding another dress” wasn’t a realistic option, especially after already spending money on this one.When I finally heard back, I was told there was nothing they could do, except offer 15% off my next purchase—which honestly felt insulting. That same discount is easily available on their website, and given the quality, cost, and customer service, I will never purchase from them again.I rarely write negative reviews, but this experience was incredibly disappointing. Between the low quality, lack of urgency, and poor customer support, I would strongly caution others before purchasing—especially for important events.Buyer beware.
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3 sisters, 1 goal ✨ To help women feel empowered, confident & beautiful at every stage of life 🖤 Allison, Angela & Marianne