It started so well, their sales team were brilliant and couldn't do enough for you. Move over to the implementation team and the customer service fell off a cliff... No flexibility, the timeline offered started before they were available; most questions we had took several attempts to glean an answer. Come out of implementation and there is literally no-one to support us. The process to obtain answers to general queries is so elongated and complicated. It also wasn't highlighted at any stage that support post implementation is chargeable.The general operations of the system has worked well for us, as we learn more about it, we are getting better and using the facilities it offers. But most of the learning has been self taught.When we signed up, we were reliably informed that their annual leave element was being set up to automatically update Outlook by Q1 2025 - still waiting and now in Q4!
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