Review Time
Unfortunately, they lack integrity. The sales person sold us on their payroll service, that it could do all that our payroll process required. 1st step, load all info in the HRIS system, 2nd step set up payroll. They started charging for the HRIS system right away so we could load our 150 employees info. Over a hundred hours of prep work went into this. After multiple attempts to get the payroll to process for us, it came down to the fact that it couldn't, unless we added a manual process not previously needed. We didn't want to add any manual work. So we cancelled. They said, "we'll refund for the payroll part, but not the HRIS part." We wanted a full refund since the product was misrepresented. After multiple emails explaining that we would not have signed up for the HRIS if they hadn't misrepresented their product in the sales process. They said their final answer is that we used the HRIS to set up for payroll and so they would not refund those fees. It cost us thousands of dollars for the HRIS system and we only used it because they sold us a package deal, assuring us that their system could fully perform our payroll process. The sales person either lied, misrepresented the information, or was ignorant to their system's ability. We simply wanted our money back. They refuse to refund what we paid for the HRIS portion. Very disappointed that they lack integrity to own their mistake. They are putting revenue above doing the right thing and owning the fact that 100% of our costs were incurred because their sales person misrepresented the product. And, we have the misrepresentation all documented in emails. They still won't own it.
It started so well, their sales team were brilliant and couldn't do enough for you. Move over to the implementation team and the customer service fell off a cliff... No flexibility, the timeline offered started before they were available; most questions we had took several attempts to glean an answer. Come out of implementation and there is literally no-one to support us. The process to obtain answers to general queries is so elongated and complicated. It also wasn't highlighted at any stage that support post implementation is chargeable.The general operations of the system has worked well for us, as we learn more about it, we are getting better and using the facilities it offers. But most of the learning has been self taught.When we signed up, we were reliably informed that their annual leave element was being set up to automatically update Outlook by Q1 2025 - still waiting and now in Q4!
Bamboo HR covers everything we need and it provides a easy to use UI for the majority of our HR needs. I predominately found their onboarding of our employees to be very good and its also easy to generate reports and view insights. Pricing is a little more than what I would like for our size company but its a compromise I made for ease of use compared to other platforms we looked at.
Have been trying to get pricing for their service, but their sales people have consistently been shifty in the process of trying to obtain their pricing. Why can't companies just list out their pricing with transparency and integrity?
Clumsy and unintuitive product; and support is all self-led as so hard to reach anyone. Initial implementation was poor and unfortunatly i have used google and chat threads to answer questions as i will wait 24-48 hrs for a response. (UK - USA time difference)Support services need to be far more reactive, with staff taking more ownership of issues.
BambooHR makes the work of an HR Department of one so much easier and efficient! I love the new ATS features to help streamline the hiring process. My only wish at this point is for an upgraded training tab, we need to be able to assign trainings based on individuals.
BambooHR is an overall great HRIS, especially if you want it to be admin and employee friendly. I have had a lot of great experiences with the BambooHR support team, always being extremely responsive. There are some limitations, but nothing dealbreaking, I would use BambooHR again and again!
There are some limitations. Overall, BambooHR is a great system, but there are some nuisances that are lacking such as not allowing HR admins to change the date to release a performance review or being able to send a document back and forth for signature to a person who has not started yet (sending BAA agreements). Another limitation is the pay and setting up who works how many hours on a given day since not every person works the same amount of hours (I.E. working 10 hours in 1 day) which always requires manual manipulation during holidays. It's a great system for regular day to day HR work, but not in a clinical field when clinicians work 10 hour days for 4 days or sometimes 6 hours 1 day and 12 hours another day
Bamboo HR is super easy to use, and navigating between different modules/employee records takes zero effort. The platform layout is logical and you can find employee details without a lot of senseless searching. Overall, the platform saves time and effort. That makes it worth a small fortune to me.
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