Unfortunately, they lack integrity. The sales person sold us on their payroll service, that it could do all that our payroll process required. 1st step, load all info in the HRIS system, 2nd step set up payroll. They started charging for the HRIS system right away so we could load our 150 employees info. Over a hundred hours of prep work went into this. After multiple attempts to get the payroll to process for us, it came down to the fact that it couldn't, unless we added a manual process not previously needed. We didn't want to add any manual work. So we cancelled. They said, "we'll refund for the payroll part, but not the HRIS part." We wanted a full refund since the product was misrepresented. After multiple emails explaining that we would not have signed up for the HRIS if they hadn't misrepresented their product in the sales process. They said their final answer is that we used the HRIS to set up for payroll and so they would not refund those fees. It cost us thousands of dollars for the HRIS system and we only used it because they sold us a package deal, assuring us that their system could fully perform our payroll process. The sales person either lied, misrepresented the information, or was ignorant to their system's ability. We simply wanted our money back. They refuse to refund what we paid for the HRIS portion. Very disappointed that they lack integrity to own their mistake. They are putting revenue above doing the right thing and owning the fact that 100% of our costs were incurred because their sales person misrepresented the product. And, we have the misrepresentation all documented in emails. They still won't own it.
Claim your business profile now and gain access to all features and respond to customer reviews.
