Incredibly disappointed with this company recently. Although I don't think this company is a complete scam, their costumer service lately has been abysmal. I've ordered from this company multiple times and at first their customer service was great. When I sent pictures of a fraying band on my bralette after only having it 2 weeks, they sent a replacement for the defective product immediately and I was super impressed. However, I just ordered about $150 worth of matching sets and boxers, and 4 of the items received were the wrong size or wrong colour. No big deal, so I thought. It took sending 4 emails before someone finally responded. I thought it was obvious that the company messed up and should send the correct items. Nope. They told me that they would only process the exchange and send the correct items once I pay to send the incorrect items back. I said I would happily send the incorrect items back if they send me a prepaid shipping label, because it was the company's error, not mine. They responded that it's their policy that "client's pay return shipping" ... which would make sense if I ordered the wrong size and wanted to exchange them... but that's not what happened. They then offered me free shipping on my next order - which I explained wasn't helpful because I always spend over $100 and get free shipping, and I didn't think that was enough to correct the error... especially now that some of the items I ordered are out of stock. After they stopped responding, I tried to reach out to them through Instagram and someone did respond, but as soon as I gave them my order number and told them the situation, they stopped responding and no one has replied to my email in 4 days. It's now been 2 months and there's been no resolution. I honestly just want the items I ordered, and if the company sent them I'd be happy to change my review, as I do really like the items I've received in the past, but until they figure out their customer service I can't see myself recommending this company to anyone, or ordering anything else.
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