It's really the lack of customer service here. I wanted an exchange. Emailed them several times about it for a month. I ended up commenting on their Instagram posts to get their attention. They deleted my first comment with no response. I commented a second time and they finally got back to me. Not before they deleted the comment again. I set up the exchange immediately... and didn't hear back from them for another month. Meanwhile, I am emailing them asking for information. FINALLY they responded. I just asked for a refund, which they processed, but could not get back the shipping fee. Such a shame. Never ordering from them again.
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