I ordered a bike group set for 400 € and paid 50 € for delivery, only to be told at reception that I needed to pay an additional 150 € for customs clearance, which was not mentioned on the website. I refused the package, but according to the ineffective customer service, it was never returned to the sender, despite having tracking information. I have not received the package back and have not been reimbursed. This has been the worst buying experience I've ever had.
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