This was a very frustrating experience. The company sent me the wrong item and failed to send the one I paid for. I followed their instructions, returned the incorrect item, and reordered the missing one, yet my refund was never processed.
This issue occurred in January, and it wasn’t until late February — after I reached out again — that I finally received an email stating the refund would be issued within 10 business days. I shouldn’t have to chase down a refund for the company’s mistake after already spending time returning the product. Extremely disappointing service.
Claim your business profile now and gain access to all features and respond to customer reviews.
