Visited on a Friday evening. This chain prepares it's sauces and meals centrally we were told by a staff member. Staff tried their hardest but admitted to being restricted with customer experience. One of our guests - a coeliac - so gluten free had just two options for starters - edamame beans or salad. Opted for edamame beans to be informed by an embarrassed member of staff our guest would get a bowl of plain beans as they make it gluten free by removing the flavouring!!! Our guest opted for the Asian salad instead to be informed by the SAME staff member "it's out of stock". Asked if their chef could prepare something else, maybe using something from their main course options but smaller as an appetiser. We were informed this is not allowed at Banana Tree. They would get fired apparently?!?! And their chefs reheat food as opposed to cooking things. Really disappointing. Paid for our drinks (where Banana Tree tried to charge us service in top of already inflated drink prices!) didn't stay to eat and went to another restaurant (which is an independent restaurant that has a chef that prepares it's food on site and is excellent). Wondered why Banana Tree was so quiet for a Friday evening - now we know! It's not very good!Wouldn't return Wouldn't recommend
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