bananatree.co.uk

2.4
2.4 Based on 21 reviews

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Average Rating

2.4

/
5

21 Reviews

5 Star
29%
4 Star
5%
3 Star
0%
2 Star
10%
1 Star
57%

All Reviews

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Review Time

Chris
Very busy when we arrived - with no booking, but they managed to find a table free for 1 hr. Place

Very busy when we arrived - with no booking, but they managed to find a table free for 1 hr.
Placed our order...and whilst two mains came out and were of good quality and decent portion size, my main meal didn't turn up...
Not one visit by the waiting staff to ask how the meals were or if we needed anything else...
When I went to pay, I explained that I hadn't received my main meal. His response was, 'You should have told us!!!!' Unfortunately its not my place, as the customer, to identify the problem and raise the issue!!
Meal and service charge were deducted from the bill.
Decent food, but if very busy, be prepared not to receive much of a service!! Waiting staff didn't seem too happy - no smiles and work looked stressful for them...

1
Date of experience: Feb 03, 2026
Chris
Busy....what an experience!!

Very busy when we arrived - with no booking, but they managed to find a table free for 1 hr. Placed our order...and whilst two mains came out and were of good quality and decent portion size, my main meal didn't turn up...Not one visit by the waiting staff to ask how the meals were or if we needed anything else...When I went to pay, I explained that I hadn't received my main meal. His response was, 'You should have told us!!!!' Unfortunately its not my place, as the customer, to identify the problem and raise the issue!!Meal and service charge were deducted from the bill. Decent food, but if very busy, be prepared not to receive much of a service!! Waiting staff didn't seem too happy - no smiles and work looked stressful for them...

1
Date of experience: Jan 31, 2026
T Das
Not a good experience.

Not a good experience, one meal arrived completely cold, another with chilies and chilli seeds on. I checked the menu, no chilies mentioned.They took the incorrect meals away. The manager came and said we would not be charged for the cold meal. By the time our meals were changed, others in our party had completely finished and the accompanying rice had gone cold.When the bill arrived, we were charged for the cold meal. When we questioned it, we were told as they re-cooked it for us. It was chargeable. The point that we all ate meals at different times and the accompanying rice was cold didn’t seem to matter. Very disappointing.

1
Date of experience: Jan 23, 2026
Pauline Hudson
Excellent Value For Money

Had Tucker lunch with my brother at the Greenwich branch on stockwell street. Food was delicious. We both had Pad Thai. Customer service excellent. Great value for money.

5
Date of experience: Jan 18, 2026
Lynn
Our meal was cold and we ordered prawn…

Our meal was cold and we ordered prawn pad Thai - what arrived was chicken pad thai. This was the second time we’ve had problems.

2
Date of experience: Dec 20, 2025
Christine Kavanagh
Excellent food with loads of meat in each dish

We had dinner on Wednesday evening at Banana Tree Wardour St in Soho. The food was excellent. We had the beef rendang and hoi sin duck noodles. Both dishes were delicious amd so well spiced and the portions were huge. So much meat 😋I will definitely be returning.

5
Date of experience: Nov 05, 2025
Wendy Keltie
Do not order on Deliveroo

Do not order on Deliveroo, First time we ordered for 6 people and someone’s meal for 1 turned up, tonight ordered again and 2 main courses were missing, the restaurant when contacted couldn’t have cared less, very shoddy service , will never use them again

1
Date of experience: Oct 17, 2025
Angella
Maida Vale site - great service

Had lunch at Maida Vale branch. Prompt professional service. Delicious selection of food, great staff, Steve was attentive and friendly. Food was hot and full of flavour and spice. Will definitely visit again and highly recommend

5
Date of experience: Oct 05, 2025
Don’t go there if you have allergy , and it’s not worth the money you are paying

I told them that I have shellfish allergy, and when I ordered there was prawns crackers with the dish without announcing that and no mention of it on the menu.called them to ask about it and they apologised and said they will change the dish for me.Thankfully my allergy reaction wasn’t bad enough to go to hospital. At the end they told me that they will not charge me for that dish but they will charge me for the 1st wrong dish, ridiculous. And to add they charged me extra 12.5% charge service without saying this is an optional and I could choose not to pay it. Never go there again

1
Date of experience: Sep 27, 2025
Adam
Came in as a lone customer

Came in as a lone customer, order taken… hour later a table of multiple order came out before me… if waited 40 mins already. Walked out as it was embarrassing service. Shameful as a friend and family of the chain. Do better. Reigate branch

1
Date of experience: Sep 13, 2025

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