Absolutely disgusting service. We went to the Covent gardens banana tree before the theatre. We were greeted by a lovely lady on the door who acknowledged my note that I am a coeliac. After sitting down, the waitress came and took our order.We then had the last on the door come and ask which dish I ordered to be gluten free. The waitress hadn't noted that down even though I specifically said for it to be so. Our drinks arrived and my father in law got a bottle of lager. He asked the waitress if he could have a glass for it and that we would like water for the table. This was not offered to us. The waitress said yes and Wales away. After a good few minutes, and the fact there were hardly any customers in and the waitress hadn't come back, he then asked another staff member the same question and that he had already asked. She apologized and then quickly returned with water and a standard warm glass for his lager. We ignored these issues at first. Our food arrived and quite honestly we were disappointed with the quality and blandness of the dishes. 3 of us finished our food and swiftly our plates were taken from us, whilst the 4th was still eating. Absolutely rude as can be to do so. Then she kept walking back and checking and starring from a distance making my mother in law feel very uncomfortable eating. As soon as she finished the waitress grabbed the plate, at which point I sternly asked for the bill. There was no way we were staying for a drink or desert. When the bill arrived I asked to pay on card, however I don't want to pay the 'optional' service charge. On the bill it says if you don't want to pay, let the staff know and no questions will be asked. So the waitress accepted my request and I paid minus the service charge. Feeling disappointed we were not going to let this ruin our evening so quickly left. As leaving we had a staff member run across the restaurant pointing at me. I assumed we had left something behind so I stopped and walked back in. She then said you have money left to pay on your bill that you didn't pay. I then very angrily told her it's an optional service charge. And I am NOT paying it. I was so incredibly annoyed and the lack of professionalism that that evening I wrote an email to them explaining the above. Saying before I go ahead and leave feedback I want to know how you will deal with this situation. Nearly a week and no reply at all.Absolutely disgusting. I can take that the food might not be to our liking however the disgraceful mature staff cannot be forgiven. I should have refused to pay full stop and spoken to the manager however I didn't want to make a scene at the time and deeply regret it. Do not eat here. It's absolutely vile to be treated so bad!
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