Very dishonest business. They will say anything to take your money and then refuse refunds on spurious grounds. I booked a 4 day trek fron Manali with my daughter. We did all the discussions via WhatsApp phone and messaging. Because the monsoon was still happening I clearly asked them about is the weather causing problems. They very firmly said no problems it's all good. However, what they didn't tell me was that Manali busses could not get there. My bus was cancelled at the last minute as the road to manali was impossible for busses. I informed them and asked for a refund. However, despite they told me that there were no weather problems they just refused a refund and kept my monies.As I had specifically asked about weather it is clear they are dishonest and do not care about their customers. Avoid at all costs if you don't want to be ripped off.
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BanBanjara is in full whees to be the leading adventure and creative tourism company in the country, specialising in customisable trip options tailored to serve the needs of individual customers.
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