Review Time
I participated in two trekking trips organized by a certain company, and both turned out to be quite disappointing due to inadequate communication and unexpected changes. Trip 1 (Kudremukh to Kumara Parvatha):
We initially booked Kudremukh, but on the final day, it was switched to Kumara Parvatha. We left our accommodations early to arrive at the pickup point by 7 PM, and while already on the metro, we received a message at 6:30 PM indicating that the pickup time had been pushed to 9 PM. The bus provided was in very poor condition with minimal suspension. Although the guides from the local trekking group were professional and skilled, we only learned about the single water source near the starting point right as we were arriving, leaving us unprepared for the 14 km trek. Trip 2 (Netravati to Kudremukh):
Once again, we booked Netravati, but the trek was changed at the last minute to Kudremukh. The pickup time issue was identical to the previous trip: we were informed at 6:30 PM that the pickup had shifted from 7 PM to 9 PM after we had already departed from our rooms. They provided tents for sleeping, but there was no insulation from the cold ground, which affected numerous participants. I requested an extra blanket due to the chill, but my request was declined. Additionally, there was a mandatory hotel tie-up for the last-day lunch, which we had to pay for separately, and the food served was consistently bland. Furthermore, the company's website is poorly designed. It’s difficult to view booking details, and there are several bugs. In summary:
The trekking guides were commendable and often mitigated some of the company’s operational shortcomings. However, the frequent last-minute changes, poor communication, uncomfortable travel conditions, and lack of transparency made the overall experience frustrating. When booking with this company, it feels as if they dictate your itinerary rather than allowing you to choose.
I would highly recommend seeking a more dependable trekking organizer.
I have taken two trekking trips with Banbanjara, and unfortunately both experiences were disappointing due to poor communication and last-minute changes.Trip 1 (Kudremukh > Kumara Parvatha):We originally booked Kudremukh, but on the last day it was changed to Kumara Parvatha. We left our rooms early to reach the pickup point by 7 PM, and while already on the metro we received a message at 6:30 PM saying the pickup time had been shifted to 9 PM.The bus provided was in very bad condition with almost no suspension. The trek was operated by Native Trekkers, the guides were good and professional. However, for Kumara Parvatha there is only one water source near the starting point, and this critical information was shared only when we had almost reached the trek start, leaving us no way to carry enough water for the 14 km up-and-down trek.Trip 2 (Netravati > Kudremukh):Again, we booked Netravati, and once again the trek was changed at the last moment, this time to Kudremukh. The pickup time issue was exactly the same as before: informed at 6:30 PM that the pickup had shifted from 7 PM to 9 PM, after we had already left our rooms.They provided tents for sleeping, but there was no insulation from the cold ground, which affected many people. I asked for an extra blanket due to the cold, but the request was denied. There is also a fixed hotel tie-up for the last-day lunch, which we are required to pay for separately, and the food served was consistently tasteless.Additionally, the Banbanjara website is very poorly designed. You cannot easily view booking details, and there are multiple bugs.Overall:The trekking guides were good and often compensated for Banbanjara’s operational issues. However, the frequent last-minute trek changes, poor communication, uncomfortable travel arrangements, and lack of transparency make the experience frustrating. When you book with Banbanjara, it feels like they decide where you go, not you.I would strongly recommend booking with a more reliable trek organizer.
Avoid if you don’t want last-minute surprises. Extremely unprofessional and unreliable service.We were a group of three friends with a confirmed and paid Netravati trek booking made 16 days in advance through BanBanjara.On the day of departure, we were informed via a call that the trek was cancelled: with no prior notice, no contingency plan, and no accountability, despite us having already planned leaves, travel, and logistics.Cancelling a paid and confirmed booking at the last moment is unacceptable. Think twice before booking with BanBanjara.
We booked a evening trip for the amagarh safari and we got the tickets not trlling us what time the trip was. So at 3 pm i wrote them an message asking for the tickets and the time and location. Five minutes after they called me to ask me where we were as the tour had just started. I argued that evening is from 6 pm but no. I should have looked online.
The vehicle was so bad that we could not take a breath. We could have booked 4 star rating hotels for the trip. The vehicle we were traveling in, we waited for 4 hours in the forest , the night was wasted because of you . No information was provided that said we have to wait for four hours in the forest. When we talked about the refund, no one was talking about the trip, it was not comfortable and we have paid full amount for the trip. There were no snakes provided , if you know that you have to wait for 4 hours in a vehicle that was suffocated. There was no sleep in 1 day, how can you assume that we can enjoy a trip. when we did not sleep mat night, how can you assume that we can enjoy the other day. The next day I went to a hotel and asked that we have to leave in 1 hour for all the reasons that include bathing, being fresh, changing dress etc. After traveling for 10 hours, you asked to be ready in an hour. How can a person be ready in an hour who has traveled 10 hours? in the same vehicle.we did manage the day while traveling, and the night came with scary moment, we were 14 peoples and room were 2 only. Now you tell me how come we have to manage 14 people in 2 rooms..and the room you provided, was considered for 2 people only. Now you tell me , how can a couple adjust to that and I have my wife with me. We have to sleep on the floor overnight and with unknown people. If that is your service for the people who booked from your website and we booked this trip to make my mind relax and whatever you provided that is insane. Do you do the same thing with your family? Now you tell me how I can trust you for further booking. You had mentioned about the refund and now you have not responded to my email. That shows that you are not responsible for any person who booked from the website. We tried many times to contact you but there was no response from you. Now you tell me how I can trust your website even after paying more price than others.
Very dishonest business. They will say anything to take your money and then refuse refunds on spurious grounds. I booked a 4 day trek fron Manali with my daughter. We did all the discussions via WhatsApp phone and messaging. Because the monsoon was still happening I clearly asked them about is the weather causing problems. They very firmly said no problems it's all good. However, what they didn't tell me was that Manali busses could not get there. My bus was cancelled at the last minute as the road to manali was impossible for busses. I informed them and asked for a refund. However, despite they told me that there were no weather problems they just refused a refund and kept my monies.As I had specifically asked about weather it is clear they are dishonest and do not care about their customers. Avoid at all costs if you don't want to be ripped off.
I booked safari tickets online for Kabini National Park on a site that purported to sell Park entries to major wildlife parks across the country. Before purchasing, I carefully read the cancellation and refunds policy which stated that cancellation requests would be considered within 7 days of purchase. The next day I realised that accommodation in the park provides the safari tickets in their package. I requested cancellation of the tickets. The operations team came back to me on WhatsApp to rudely reject the request for a refund and persisted to bully and threaten me when I insisted on a refund. They cited a line in their terms and conditions which purported to say no refund was possible. No complaint procedure was provided at my request.
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