I booked safari tickets online for Kabini National Park on a site that purported to sell Park entries to major wildlife parks across the country. Before purchasing, I carefully read the cancellation and refunds policy which stated that cancellation requests would be considered within 7 days of purchase. The next day I realised that accommodation in the park provides the safari tickets in their package. I requested cancellation of the tickets. The operations team came back to me on WhatsApp to rudely reject the request for a refund and persisted to bully and threaten me when I insisted on a refund. They cited a line in their terms and conditions which purported to say no refund was possible. No complaint procedure was provided at my request.
Claim your business profile now and gain access to all features and respond to customer reviews.
BanBanjara is in full whees to be the leading adventure and creative tourism company in the country, specialising in customisable trip options tailored to serve the needs of individual customers.
BanBanjara’s mission is to empower and enhance the lives of its employees, customers, and the local communities that are key stakeholders in the business activities of BBJ.See more
