BanBanjara basically takes booking and pass it on to some other tour agent/company. Once you do the payment then they would not listen to anything. Their complaint team won't pickup calls. Only sales team will pick up and they would tell you that we will ask our complain team to call you which they never do.I had booked a trek for Gokarna and itinerary had Mirjan Fort and Jog Falls as well.. but both the fort and falls were not covered.. package included breakfast which was provided at 3pm and 1 pm respectively for the two days of the tour. Only rice and poori were given along with tea in breakfast after 12 plus hours of travel. The sales team told that for sleeping we would get a mattress or sleeping bag but were given a chatai and bedsheet over it. The pickup bus was also late by 3 hours and it was quite uncomfortable. They picked us up at 1am and drove without stopping for food till 3pm. Basically entire tour was mismanaged. Now its been a week and still their complain team is not picking up nor they care to call me.Not going to book or suggest anyone to book with them.
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BanBanjara is in full whees to be the leading adventure and creative tourism company in the country, specialising in customisable trip options tailored to serve the needs of individual customers.
BanBanjara’s mission is to empower and enhance the lives of its employees, customers, and the local communities that are key stakeholders in the business activities of BBJ.See more
