I participated in two trekking trips organized by a certain company, and both turned out to be quite disappointing due to inadequate communication and unexpected changes. Trip 1 (Kudremukh to Kumara Parvatha):
We initially booked Kudremukh, but on the final day, it was switched to Kumara Parvatha. We left our accommodations early to arrive at the pickup point by 7 PM, and while already on the metro, we received a message at 6:30 PM indicating that the pickup time had been pushed to 9 PM. The bus provided was in very poor condition with minimal suspension. Although the guides from the local trekking group were professional and skilled, we only learned about the single water source near the starting point right as we were arriving, leaving us unprepared for the 14 km trek. Trip 2 (Netravati to Kudremukh):
Once again, we booked Netravati, but the trek was changed at the last minute to Kudremukh. The pickup time issue was identical to the previous trip: we were informed at 6:30 PM that the pickup had shifted from 7 PM to 9 PM after we had already departed from our rooms. They provided tents for sleeping, but there was no insulation from the cold ground, which affected numerous participants. I requested an extra blanket due to the chill, but my request was declined. Additionally, there was a mandatory hotel tie-up for the last-day lunch, which we had to pay for separately, and the food served was consistently bland. Furthermore, the company's website is poorly designed. It’s difficult to view booking details, and there are several bugs. In summary:
The trekking guides were commendable and often mitigated some of the company’s operational shortcomings. However, the frequent last-minute changes, poor communication, uncomfortable travel conditions, and lack of transparency made the overall experience frustrating. When booking with this company, it feels as if they dictate your itinerary rather than allowing you to choose.
I would highly recommend seeking a more dependable trekking organizer.
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