I used the mastering service which wasn't too bad for an amateur like myself. However, when I had an issue logging in (I am a subscriber), the process to "recover my account" was nightmarish and massively intrusive. These people must up their game and get their feet back on the ground. It is not Fort Knox that I am trying to re enter. Not worth the effort so I have taken my business elsewhere - here's the process: For security purposes, we’ll need to verify your identity and ownership of the account before we help you regain access to it. Please follow the steps below and provide us with all the information requested: 1. Account InformationKindly provide the following details:Username of the account you're trying to recover:Email address linked to the account:Phone number linked to the account (if any):Names of at least three (3) private, unpublished projects:Usernames of any accounts you’ve blocked (if any):City and country you usually log in from:Device you typically use to access BandLab:If you have several email addresses and BandLab accounts and are unsure which email is linked, feel free to include any possibilities.2. Selfie Verification This selfie is essential for verifying your account — please don’t skip it.Please write the following on a piece of paper, take a selfie of yourself holding it, and attach the image to your reply:The username of the account you're trying to recoverThe name of your last private, unpublished project3. New Email AddressProvide a new email address we can link to your account.Important: It must not be associated with any other BandLab account.New Email: (please enter it here) If we can match the information you've provided to the information on the account you're trying to recover, we’ll walk you through the next steps to regain access to the account.
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