My experience with the service has been nothing short of a nightmare. I ordered multiple items for a renovation project, and everything has gone awry. Initially, I needed the locks installed on the same day my new door was set to be fitted. Despite providing clear communication well in advance, no one was scheduled to install the locks on the crucial day, leaving me with an unsecured door. They had to send someone the following day to fit temporary emergency locks. I also ordered a custom entrance system, which required constant follow-ups to confirm the installation date. After a lengthy wait, it was finally installed, but it came with a significant technical problem. I've requested a call to discuss a solution, but I've received no response. Additionally, they mismanaged my order by putting the wrong number of monitors, resulting in a refund that I have yet to see, despite their acknowledgment of the mistake. Lastly, I ordered new door hardware, but they arrived missing a key component. When I inquired about it, they blamed supply chain issues. I had to reach out three times for updates, even though I was promised callbacks. I still don’t have the missing part. I’m considering writing to the executive team, as I believe they would be shocked by this level of service.
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Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security.
At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.See more
