My husband and I have held a credit card from the company for over ten years. It used to be our go-to card for nearly every purchase, both in the UK and abroad. We appreciated earning points for every pound spent, regardless of where we shopped, which could be converted into cash vouchers for treats from the company. Sadly, they have now restricted point accumulation to purchases made directly from their stores, leading to a significant drop in our vouchers. Additionally, using the card abroad has become less appealing due to higher transaction fees and less competitive exchange rates. As a result, we've decided to limit our card usage to the company's products and switch to credit cards from other banks that offer better rates and no foreign transaction fees. It's disappointing, and I genuinely hope that the company addresses these concerns to retain customer loyalty.
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M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years.
We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.See more