I've been without my bank card since October 28, 2025. I spent two and a half hours with the technical team, but they couldn't fix the issue. They promised to call back the next day, but that never happened. On November 1, I was advised to cancel my card, which I did, and I received a replacement and PIN. However, I still can't use the card online or in-store. On November 4, the telephone support team said they would follow up, but I haven't heard back as of December 8, 2025.
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M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years.
We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.See more
