Greenwood stole my money. My tax return was set to be direct deposited into my checking account on the 26th of February. When I tried to log into the app to check my account I could not log in so I called customer service. They told me that all I had to do was rest my password and I would be allowed access again. I also inquired about my refund deposit and she told me that my refund would be deposited by 9pm. Immediately after the call i tried to rest my password and instead of receiving a verification code in my email I received this messages “ We have completed a review of your account and have decided that due to failure to meet the internal criteria for continued use, we won't be able to service your Greenwood account. As a result, your account will be formally terminated right away. We regret the necessity of this action. We wish you all the best!” So the closed my account the day my refund deposit into my account and they lied to me over the phone. They stole my tax refund of over 5,000$ and they stole my money that was in my checking account. This is extremely unfair. This is fraudulent behavior not to be expected from a bank that is so called for the people. I have filed a complaint with the cfpb and I hope to get my money back. I have also reported them to the irs. Please don’t bank with Greenwood… they appear to be a good bank for the culture but in reality they steal from the black and brown communities. They are absolutely disgusting.
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Greenwood is a digital mobile banking experience made for Black and Latino customers. When you open an account through Greenwood, you save money, help the community, and get paid early.