Review Time
I am so disappointed and frustrated with this bank and its service!!!
To start, it was a challenge for me to change my address. With most other accounts that I have I can go into my account and change my address. Easily within the account myself! No not with Greenwood.
I had to reach out to customer service, via email. Wait for a response from them and have them do it.
I had to give them different types of proof of ID, typical stuff, DOB, SSN, account info but also my utility bill. Why do you need my utility bill?! What irritated me was that I moved in with a family member and didn't have a utility bill!! So now what? There was no other way, even though I provided more important means of ID? I couldn't change my address it all hinged on needing to supply my utility bill. So my DOB SSN and account info aren't enough?! When I did eventually get my own place and bills, I was able to supply a utility bill and finally get my address changed.
I have been trying on and off—this most recent time over 3 weeks—to link my other bank accounts to my greenwood account. I keep getting a variety of errors but utimaltely attemps failing.
I actually got service to help link the account two different times. The reps did it on their end. And I was told that I would be able to see my linked accounts on my end. No I couldn't.
By the way all of this was mostly by email. Every time I have called I have had to leave a voicemail to get a call back and this last time I got an automated error message stating that no one was able to answer my call.
So, I reached out a third time and was told that manually linked accounts could only be transferred to/from by agents!!!! I'm not gonna try and get a hold of customer service everytime I want to add money to my account!!
Not only that, every time I reach out to customer service they never seem to understand what the #$$% I'm trying to tell them. Even though I carefully and as clearly as possible list it out with bullet points! They miss the point. No I don't want to change my address! I need to enter a different address for this account that I am linking!
I'm about done. Taking my money out. They need to get it together.
I am so disappointed and frustrated with this bank and its service!!!To start, it was a challenge for me to change my address. With most other accounts that I have I can go into my account and change my address. Easily within the account myself! No not with Greenwood. I had to reach out to customer service, via email. Wait for a response from them and have them do it. I had to give them different types of proof of ID, typical stuff, DOB, SSN, account info but also my utility bill. Why do you need my utility bill?! What irritated me was that I moved in with a family member and didn't have a utility bill!! So now what? There was no other way, even though I provided more important means of ID? I couldn't change my address it all hinged on needing to supply my utility bill. So my DOB SSN and account info aren't enough?! When I did eventually get my own place and bills, I was able to supply a utility bill and finally get my address changed.I have been trying on and off—this most recent time over 3 weeks—to link my other bank accounts to my greenwood account. I keep getting a variety of errors but utimaltely attemps failing.I actually got service to help link the account two different times. The reps did it on their end. And I was told that I would be able to see my linked accounts on my end. No I couldn't.By the way all of this was mostly by email. Every time I have called I have had to leave a voicemail to get a call back and this last time I got an automated error message stating that no one was able to answer my call.So, I reached out a third time and was told that manually linked accounts could only be transferred to/from by agents!!!! I'm not gonna try and get a hold of customer service everytime I want to add money to my account!!Not only that, every time I reach out to customer service they never seem to understand what the #$$% I'm trying to tell them. Even though I carefully and as clearly as possible list it out with bullet points! They miss the point. No I don't want to change my address! I need to enter a different address for this account that I am linking!I'm about done. Taking my money out. They need to get it together.
Greenwood has been a nightmare. For starters, the app is horrible, I dont receive any notifications (even if its turned on) I have to enter a code to log in (instead of just using my password). I received an email stating that my debit card had been deactivated and a new card will be sent, its been over 2 weeks, unable to withdraw money and make certain transactions due to a change in my pin number. After i receive my card, I will have to close my account, just too stressful.
Hello, I have been trying to contact someone concerning my account but to no avail no one is assisting. I contacted them emails, few responses someone going to help or wait until Fraud department reach out. I have bills and sick child sick who needs meds! I need access to my account. This has been a horrible experience!!!!! Can someone please help!!! I need my money!!!!!
This is literally the worst experience I have ever had with any banking institution. I have called 3 weeks straight. Clearly, they have no customer service agents. They lie about a fake chat that should be available that does not exist. I have emailed every single day after every call for 3 weeks straight, and no one has yet to call me back. My money is frozen and there's nothing I can do about it. I'm assuming their plan is just to steal it and keep it and hope it's just forgotten about. But if ever I do get it resolved, I will be removing everything from there, it's swimming from the highest mountain about how horrible this institution is and why they give black businesses a bad name
Constantly getting flagged as fraud for transactions that I do often. Customer service has been down for a week and I have no access to my funds. I emailed on Monday and still no response. I sent a DM on instagram and they just gave me the email address again. No explanation or anything. They just say they’re changing customer service channels which is extremely vague. I don’t understand how a bank can hold your money hostage.
I cannot access a live Geenwood customer service agent after three attempts over the course of five days. There are "live chat" and email options for communication, but sometimes an issue is complicated and it is easier to speak with a person. If a business is not operating a traditional brick and mortar operation they should at least be sure that their customers have access to live support when needed, and not be forced to describe more nuanced problems via a chat box or otherwise.
Today is June 9th 2025 in the last time I checked it's not a banking holiday Tell me why my account has been frozen since this weekend and here it is Monday morning I'm calling customer service and they're telling me that there is no one there to take my call because they are observing the holiday what the hell is going on I just want to get my damn money away from these people and close the account this is the fourth time this has happened for no reason at all I would not recommend this bank to my worst enemy and how are you saying that you're for the culture but your agents don't speak English well not even that they don't care about us get your s*** together or stop calling yourself a bank
Many many problems with this account transactions not showing up money missing from my account no one to talk to and have to talk to someone to close the account I’m trying to find out how to report the problems with whoever I need to to get answers maybe I should start it’s the news or something. Killer Mike ain’t ish
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Greenwood is a digital mobile banking experience made for Black and Latino customers. When you open an account through Greenwood, you save money, help the community, and get paid early.
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