Greenwood bank is the worse bank I have ever worked with.. Going bankrupt is the only thing that could make them any worse. 1. Its not even a real bank so all the stuff on the website is BS. In tiny tiny print they put that they are "finance technology" company. They trash at that too. The app is horrible. You can't deposit checks via pictures. You cant wire out and It says it takes 4Hours for wires to come in on their incoming wires page... THAT IS A LIE. I have proof. It once took an entire week. No mistakes on my end or the sending bank. All Greenwood. Makes me think they have network connectivity issues and they dont warn the customers about it. 2. Security. The worse security setup I ever seen. So if they block your debit card because of suspected fraud (withdrawing from an ATM like a normal person) You cant use the card, you cant send money from the account, you cant do only purchases. BUT they will you to use the card in store. That is dumb. If you think its suspected fraud why the hell would you let the card to be continued in ANYWAY. I couldnt withdraw from an ATM but I could go to Walmart and do $100 cash backs and NOT A TEXT not a blink of an eye from Greenwood. Customer service: First off I like many of the others writing reviews joined this bank to support the culture. Support black owned businesses. When you call them up I'm 100% sure its a long distance call to India. No offense to India hey, not knocking the hustle but this is not what the culture looks like. But I cant be too mad about that its just that they all read the same script and NO ANSWERS. Speak to somone higher up its THE SAME thing.. you just gave the phone to the person to your left. They dont know anything. I told them my EXACT problem.. They take you through this verification process that leads to nothing because this the kicker.. You need the PIN for them get access to your account. NOT YOUR DEBIT CARD PIN, not your account password, not your 2FA, or a text number that could be easily sent to your phone.. So imaginary pin that you never set up. I never did and its not on the website. Imagine calling 9-1-1 and saying I been shot I need help. Oh ok tell us where you are your name blah blah blah.... you give that all to them and then they hit you with "Do you have that pin number we have from the last time you called 9-1-1?" WTF?!?!? no.. "Then we cant help you and it will take 2-3 business days to reset that pin for us to help you." <<<< WTF IS THIS GREENWOOD. Killa Mike please explain the purpose of this. If you dont trust your employees DONT HIRE THEM! If someone is calling you in an emergency "Hey I cant access my funds right now" They dont wanna hear "YOU GOTTA WAIT A COUPLE OF DAYS" Thats dumb as hell.^ so all of this happened to me twice in the last 2 weeks . I truly believe they are having network issues because it doesnt make sense. So first time this happened customer support zero help.. One night I just try my card and its working like normal. NO EMAIL NO FOLLOW NO NOTHING NO REASON NO CHANGES NO ANYTHING. But I thought it was fraud? But I thought I needed to get this super secret pin changed that I never used? AVOID THIS BANK AT ALL COST. My black brothers and sisters this aint the one.. I did it for the culture but this aint it. There has to be a better way. The founders and leadership of this FINANCE TECHNOLOGY company are complete failures. DO NOT BANK HERE!!! AND GREENWOOD dont waste your energy copying and pasting that dry ass reply to this.
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Greenwood is a digital mobile banking experience made for Black and Latino customers. When you open an account through Greenwood, you save money, help the community, and get paid early.