I am so disappointed and frustrated with this bank and its service!!!
To start, it was a challenge for me to change my address. With most other accounts that I have I can go into my account and change my address. Easily within the account myself! No not with Greenwood.
I had to reach out to customer service, via email. Wait for a response from them and have them do it.
I had to give them different types of proof of ID, typical stuff, DOB, SSN, account info but also my utility bill. Why do you need my utility bill?! What irritated me was that I moved in with a family member and didn't have a utility bill!! So now what? There was no other way, even though I provided more important means of ID? I couldn't change my address it all hinged on needing to supply my utility bill. So my DOB SSN and account info aren't enough?! When I did eventually get my own place and bills, I was able to supply a utility bill and finally get my address changed.
I have been trying on and off—this most recent time over 3 weeks—to link my other bank accounts to my greenwood account. I keep getting a variety of errors but utimaltely attemps failing.
I actually got service to help link the account two different times. The reps did it on their end. And I was told that I would be able to see my linked accounts on my end. No I couldn't.
By the way all of this was mostly by email. Every time I have called I have had to leave a voicemail to get a call back and this last time I got an automated error message stating that no one was able to answer my call.
So, I reached out a third time and was told that manually linked accounts could only be transferred to/from by agents!!!! I'm not gonna try and get a hold of customer service everytime I want to add money to my account!!
Not only that, every time I reach out to customer service they never seem to understand what the #$$% I'm trying to tell them. Even though I carefully and as clearly as possible list it out with bullet points! They miss the point. No I don't want to change my address! I need to enter a different address for this account that I am linking!
I'm about done. Taking my money out. They need to get it together.
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Greenwood is a digital mobile banking experience made for Black and Latino customers. When you open an account through Greenwood, you save money, help the community, and get paid early.