The initial sales call was impressive and set high expectations. Unfortunately, the services delivered were nothing like what was described.The ad creatives we received were largely AI generated, poor quality, and unusable. They featured products we have never sold, incorrect product features, fabricated imagery, and blurred, messy logos, exposing our business to a high risk of misleading customers if published.The engagement required a large upfront setup fee and the agreement included a strict no refund clause, which made resolving the situation difficult once the quality of work became clear.There was a clear lack of care, quality control, and understanding of the products being advertised.
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