My experience was incredibly frustrating with the service. Back in September, I received a notification indicating that my account details had been altered, which I did not authorize. I immediately contacted them to clarify that I had not changed my banking information. Despite reporting this promptly, I was forced to endure a lengthy and stressful process involving dispute forms and the submission of personal documentation. After months of waiting, I finally received a response, only to be told that my claim was denied, stating that 'the bank successfully received the funds.' The issue is that the funds were supposedly sent to a bank I have never used. I made this clear from the beginning, but they ignored my concerns. Eventually, they suggested that my email had been hacked, which makes no sense. I never shared my information, and the original notification about my account changes came directly from their system. Now, in December, this has been ongoing since September. I followed all their instructions, reported the issue right away, and still have no refund and no real assistance. This situation was poorly handled, and I feel my account and money were not protected at all.
Claim your business profile now and gain access to all features and respond to customer reviews.
