Today, I am forced to make this post.My father, being not so learned, visited the Karamchari Nagar branch (Branch Code: BARB0KARBAR) managed under Radha Raman Singh, a month ago for re-issue of an E-BG The E-BG was issued, however, some details were missing. My father again visited the branch, provided all the details and requested for the amendments.She did the amendments, however, she didn’t send the details to bank end team to get them reflected at NESL portal.Upon receiving the email from my company for which my father works, we reached her out again and she kept assuring, “Sir nothing is pending from my end, please chase your organisation. When my father chased the organisation’s officer, we found that the details were not reflecting on the NESL portal.Even my father’s organisation sent her an email on branch email address telling her that details are not reflecting.She again did the same procedure and when my father asked her that the charges will be levied again, she told my father “ No sir no further charges will be applicable”.Yesterday evening my father reached her via phone and she assured that “ Sir, I have send the details and requested back-end to get the details reflected “.Yet again after multiple failed attempts to get the issue resolved via phone in the digital era, we reached branch again today to see what is causing a month of delay, we got to know that no such email or request was raised by her yet.To cover up her negligence Mrs Neha with an unprofessional attitude, in a very casual manner shifted the blame to back end team when she is completely responsible for causing the trouble leading to huge losses to my father in business with hefty procedural charges.First, she was ignorant of the standard procedure and second, she was conveying misleading information.Bank of Baroda - Out trust in you is completely compromised. Since when unprofessional people are hired at Grade 2 officer level? Aren’t trainings are provided on how to deal with customers? We demand resolution of our problem. We demand strict actions against this lady. We demand fair treatment.
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Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.