Today, I visited the Bank of Baroda – Dombivli West Branch regarding the outstanding amount on my loan, as I intend to close it.
Unfortunately, my experience was extremely disappointing. The loan officer, was unprofessional and did not give proper attention to my query. When I requested details of my outstanding balance for closure, he did not even check the system and instead provided vague and random responses. There was no effort made to assist or clarify my concerns.
Such treatment reflects poorly on customer service standards. If customers are treated in this manner, it discourages confidence in investing in or availing loan products from this branch.
I request the Branch Manager to kindly look into this matter personally and take appropriate action to ensure better service for customers.
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Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.