After ten weeks of trying to set up a business account, despite being fully registered, I was informed today that my application was declined. The service from the new accounts team has been shocking, with long response times and a lack of communication for weeks. I received a brief phone call from a business advisor stating my application was rejected. I am now considering further actions. This has been one of the worst customer service experiences I have encountered.
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Bank of Ireland Group plc is a commercial bank operation in Ireland and one of the traditional 'Big Four' Irish banks.