Review Time
After 10 weeks of attempting to open a business account, despite being fully registered, I have faced numerous obstacles while providing required information. Today, I was informed that my application has been declined. The service from the new accounts opening team has been shocking, with long response times and weeks without any communication. I received a brief phone call from a business advisor delivering the disappointing news. I am now considering further actions. This has been one of the worst customer service experiences I've encountered.
After ten weeks of trying to set up a business account, despite being fully registered, I was informed today that my application was declined. The service from the new accounts team has been shocking, with long response times and a lack of communication for weeks. I received a brief phone call from a business advisor stating my application was rejected. I am now considering further actions. This has been one of the worst customer service experiences I have encountered.
This bank is the worst I've ever dealt with. Customer service is consistently lacking in accessibility, knowledge, and responsiveness. They often respond arrogantly but are frequently incorrect regarding direct debits, cut-off times, and international payments. The app is clunky and underwhelming. It takes 3-5 days to receive a vague response to messages sent to customer support. Today, I received a notification asking for feedback, but clicking the link led nowhere. This is truly among the worst banking experiences imaginable—very incompetent.
This bank has been an absolute disappointment. If there were an option for zero stars, I would choose it. My account has been locked multiple times without reason. Resolving issues requires spending hours on the phone with representatives who struggle with English. The business banking experience is worse than it was decades ago. Transferring money is always a hassle. The app feels outdated and frequently malfunctions. The branch staff can't assist and redirect you to online support—what's the point? It’s no surprise that other services are gaining popularity. This bank feels outdated—best to avoid it.
It's been over two weeks of frustration. Every time I try to send money, an error message appears. When I contact customer service, they are unable to resolve the issue and promise to call back, but nothing happens. I'm seriously considering switching banks!
I opened a cash account and called to inquire about transferring funds via bank transfer instead of sending a check. I spent ten minutes navigating their automated system, only to receive the same message repeatedly. I refuse to put my money in an account where I can't communicate with anyone. The customer service is nonexistent.
You can't edit payment details or references when paying a payee, regardless of how many times you've paid them before. Each time, you must re-enter the payee's account number and sort code. The app feels outdated and unfit for modern banking, raising concerns about its security.
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Bank of Ireland Group plc is a commercial bank operation in Ireland and one of the traditional 'Big Four' Irish banks.
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