If there was an option for any less than one star, I would choose it. Don't, just don't go near them. If BOI itself wouldn't be hard enough to deal with, because of complete lack of transparency in their procedures, and because even they don't know what they are about, then there is their Life product. I went for it to protect a mortgage. They dragged it out forever until I run out of time to go to another insurer, then they charged me twice as much then the average. Now I'm trying to cancel it this policy as the mortgage is paid back. 3 and a half months all they were concerned about is my address, and they keep charging me. Their excuse is a backlog. Which I might say they create for themselves for not focusing on the client's request. Either that, or they believe the best way to retain clients is forcing them to stay. Never again will I go near them, and I will advise anyone against them. If you must, go through a broker, they probably have better luck dealing with them. This bank must have the single most incompetent management, and at this point I'm seriously considering to file a complaint with the Financial Ombudsman.
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Bank of Ireland Group plc is a commercial bank operation in Ireland and one of the traditional 'Big Four' Irish banks.