Long waiting time on their customer service helpline. On occasion, when the line finally gets through, a member of their staff will immediately slam the phone down without even speaking to you. Charming.If you visit one of their branches, they will do absolutely nothing and instead ask you to ring up their hotline. I am not making this up - the sole purpose of the bank clerk is to tell you to ring up BOI's hotline (when the whole reason you visited the bank is to avoid doing that). Astounding.And to think it costs six euros a month to maintain an account...
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Bank of Ireland Group plc is a commercial bank operation in Ireland and one of the traditional 'Big Four' Irish banks.