After 10 weeks of attempting to open a business account, despite being fully registered, I have faced numerous obstacles while providing required information. Today, I was informed that my application has been declined. The service from the new accounts opening team has been shocking, with long response times and weeks without any communication. I received a brief phone call from a business advisor delivering the disappointing news. I am now considering further actions. This has been one of the worst customer service experiences I've encountered.
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Bank of Ireland Group plc is a commercial bank operation in Ireland and one of the traditional 'Big Four' Irish banks.