The ongoing issues with OTP/MFA preventing account access, unannounced account disabling, and poor customer service suggest a troubling pattern. My account was disabled without notice, and their response to my complaint pointed me to my mobile carrier to resolve OTP issues, despite the OTPs being delivered successfully but not recognized by their system. This is both irrelevant and frustrating, shifting the responsibility for their technical failures onto the customer. They acknowledged their mistake but failed to outline steps to prevent future occurrences. Given these serious concerns, I have requested an investigation into their practices. Proceed with caution.
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